Frequently Asked Questions
Everything you need to know about your gear and orders.
How do I determine the right size for my climbing shoes?
Sizing varies by model; generally, we recommend starting with your street shoe size for a performance fit. Check our detailed size chart on each product page for specific volume and tension recommendations.
What is your return policy for climbing gear?
We accept returns on unworn items with original tags within 30 days of purchase. Please note that for safety reasons, load-bearing climbing equipment cannot be returned once it has been used.
How long will it take for my order to ship?
Orders typically process within 1-2 business days. Standard domestic shipping usually takes 3-7 business days, while expedited options are available at checkout.
Do you offer international shipping?
Yes, we ship our gear worldwide. International shipping rates and delivery times are calculated at checkout based on your location and local customs regulations.
Can I resolve my climbing shoes?
Our shoes are designed for longevity. While we do not offer in-house resoling, our high-performance rubber is compatible with most professional resoling services to extend the life of your favorite pair.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Shop Pay for eligible orders.